Job Description
Join Boston's premier customer service team as a Call Center Agent! We provide all necessary equipment including headsets, ergonomic chairs, and dual monitors to ensure your success. No need to bring anything—just your exceptional communication skills and dedication to customer satisfaction.
Our downtown Boston office offers a collaborative, tech-enabled environment where you'll resolve inquiries, build client relationships, and drive customer loyalty. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a supportive, inclusive workplace.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed performance metrics (call time, resolution rate, CSAT)
- Collaborate with team leads to improve service quality
- Participate in ongoing training and product knowledge sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service/call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with CRM platforms (Salesforce, Zendesk)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Reliable internet connection for hybrid work option