Job Description
We are seeking a dedicated and empathetic Call Center Agent to join our growing team in Raleigh, NC. In this direct hire position, you will serve as the primary point of contact for our valued clients, ensuring their inquiries are resolved with speed and professionalism. We offer a competitive benefits package, a collaborative work environment, and clear pathways for career advancement within our organization.
Why Join Us?
- Direct Hire Opportunity: No contract, long-term employment stability.
- Competitive Pay: Hourly rate based on experience, plus performance bonuses.
- Benefits Package: Comprehensive medical, dental, and vision insurance.
- Growth: Dedicated training programs and internal promotion opportunities.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with a focus on quality and efficiency.
- Listen to customer concerns and provide accurate solutions, product information, and account assistance.
- Document all customer interactions, transactions, complaints, comments, and actions in our CRM system.
- Collaborate with team leads and other departments to resolve complex customer issues.
- Identify opportunities for cross-selling or upselling products and services to meet revenue targets.
- Maintain a high level of product knowledge to answer technical and policy-related questions accurately.
- Adhere to all call center quality assurance standards and compliance regulations.
Qualifications
- High School Diploma or GED required; Associate’s degree or relevant experience preferred.
- Previous experience in a customer service or call center environment is highly preferred.
- Excellent verbal communication skills with a friendly and professional phone manner.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Proficiency in using computer systems and navigating multiple software applications simultaneously.
- Ability to type at least 35-40 WPM accurately.
- Must be authorized to work in the United States.