Job Description
Are you a people person with excellent communication skills? ConnectVoice Solutions is hiring a dedicated Call Center Agent to join our high-performing team in Buffalo, New York. We are offering a competitive compensation package, including a $500 Sign-On Bonus for qualified candidates!
In this role, you will be the face of our company, ensuring our customers receive top-tier service and support. We value our employees and provide a comprehensive benefits package including health insurance, paid time off, and ongoing training opportunities.
Why Join Us?
- Generous Pay: $18.00 - $22.00 per hour based on experience.
- Sign-On Bonus: Receive $500 upon successful completion of your training period.
- Flexible Scheduling: Multiple shifts available to fit your lifestyle.
- Professional Growth: Clear career progression pathways within the organization.
Don't miss this opportunity to advance your career in a supportive and rewarding environment. Apply today!
Responsibilities
- Manage a high volume of inbound and outbound customer calls with a focus on first-call resolution.
- Listen to customer concerns and provide accurate information regarding products and services.
- Resolve customer complaints and escalate complex issues to supervisors when necessary.
- Enter customer data and transaction details accurately into the CRM database.
- Maintain a professional and positive attitude during every interaction.
- Follow call scripts and quality assurance guidelines to ensure consistency.
Qualifications
- High School Diploma or GED required; Associate's degree preferred.
- Previous experience in customer service, call center, or technical support is a plus.
- Strong verbal communication and active listening skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Basic computer proficiency and typing speed of 35+ WPM.
- Must be available to work weekends and holidays as required.