Job Description
Join our award-winning customer service team in the vibrant city of New Orleans! We're seeking passionate Call Center Agents to deliver exceptional experiences to our diverse clientele. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your growth is prioritized. No prior experience required – we provide paid training!
Responsibilities
- Handle 50-70 daily inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed KPIs for call resolution rates (85%+ target)
- Document interactions accurately in Salesforce and Zendesk platforms
- Collaborate with supervisors to improve service processes
- Maintain 98% attendance and punctuality standards
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Typing speed of 40+ WPM with 95% accuracy
- Strong problem-solving and conflict resolution skills
- Ability to work flexible shifts (including weekends)
- Proficiency in Microsoft Office Suite
- Bilingual (English/Spanish) candidates strongly encouraged