Job Description
Join our award-winning customer service team in sunny St. Petersburg, FL! We're seeking motivated Call Center Agents to deliver exceptional support to our diverse client base. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment in Florida's premier coastal city. No experience required – we provide full training!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service processes
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure and problem-solving aptitude
- Flexible schedule availability (including evenings/weekends)
- Valid US work authorization