Job Description
Join our award-winning customer service team in Newark, NJ! CustomerConnect Solutions is seeking passionate Call Center Agents to deliver exceptional experiences to our Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a modern downtown workspace with free parking. We invest in your growth with ongoing training and clear advancement paths. If you thrive in fast-paced environments and love helping people, apply today!
Responsibilities
- Handle 50+ inbound/outbound calls daily with empathy and efficiency
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed KPIs including CSAT, AHT, and conversion rates
- Collaborate with team leads to improve service quality
- Document interactions accurately in Salesforce and Zendesk
- Participate in weekly training sessions for product/process updates
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience preferred
- Proficiency with CRM tools (Salesforce/Zendesk)
- Typing speed of 40+ WPM with 95% accuracy
- Exceptional verbal communication and active listening skills
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities