Job Description
Join our award-winning customer service team as a Call Center Agent in San Jose! We're seeking motivated professionals to deliver exceptional support to our tech clients. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture with growth opportunities. No experience? We provide paid training! Apply today to start your career in customer excellence.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- Excellent verbal communication skills
- Strong problem-solving abilities
- Proficient with Windows OS and CRM software
- Ability to work flexible shifts (including weekends)
- Bilingual (Spanish) a plus