Job Description
Join our award-winning customer service team in Lubbock, TX! As a Call Center Agent at Customer Connect Solutions, you'll be the voice of our brand, delivering exceptional support to customers across the nation. We offer a collaborative, fast-paced environment with competitive pay, comprehensive benefits, and clear career advancement paths. Our state-of-the-art facility in Lubbock provides all the tools you need to succeed, including modern workstations and ongoing training programs. If you're passionate about helping others and thrive in a dynamic setting, apply today!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team leads to improve customer experience
- Participate in ongoing training and skill development sessions
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure and conflict resolution abilities
- Flexible availability including evenings/weekends
- Basic computer proficiency with 40+ WPM typing