Job Description
Join our award-winning customer service team as a Call Center Agent in Jacksonville, FL! We're seeking dynamic professionals to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career advancement in a modern, collaborative environment. No weekends or holidays!
What We Offer:
- Health/dental/vision insurance
- 401(k) with company match
- Paid training and certifications
- Performance bonuses
- Modern downtown workspace
Responsibilities
- Handle 50-70 inbound/outbound calls daily with empathy and professionalism
- Resolve customer inquiries regarding billing, technical issues, and account services
- Document interactions accurately in CRM systems
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Collaborate with supervisors to improve processes
- Participate in weekly team training sessions
- Adhere to compliance protocols (HIPAA, PCI-DSS)
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Ability to type 35+ WPM with accuracy
- Proficiency with Windows OS and CRM software
- Flexible schedule availability (evenings/weekends as needed)
- Clear criminal background check
- Spanish fluency a plus