Job Description
Join our award-winning customer service team in Jacksonville, FL! We're seeking motivated Call Center Agents to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment. Apply today and start your journey with us!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM software (Salesforce, Zendesk)
- Document interactions accurately in real-time systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads to improve service quality
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience
- Strong typing skills (40+ WPM)
- Proficiency with Microsoft Office Suite
- Ability to work flexible shifts (evenings/weekends)
- Clear communication skills in English
- Background check required