Job Description
Join our award-winning customer service team in Lincoln! We're seeking passionate Call Center Agents to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a modern, supportive environment.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions in CRM systems with accuracy
- Meet/exceed performance metrics (e.g., CSAT, FCR)
- Collaborate with team members to improve processes
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience
- Exceptional communication and problem-solving skills
- Ability to navigate multiple software systems
- Strong typing proficiency (35+ WPM)
- Flexible availability including evenings/weekends