Job Description
Join Miami's premier customer experience team at ConnectSphere Solutions! We're seeking dynamic Call Center Agents to deliver exceptional service while advancing your career in a supportive, growth-oriented environment. Our state-of-the-art facility offers flexible scheduling, comprehensive benefits, and clear advancement paths for top performers.
As a key player in our operations, you'll handle inbound/outbound communications across diverse industries including healthcare, finance, and tech. We invest heavily in your success through paid training, mentorship programs, and performance incentives. Enjoy Miami's vibrant culture while building a stable career with competitive compensation and comprehensive benefits including health insurance, 401k matching, and paid time off.
Responsibilities
- Handle 50-80 daily inbound/outbound calls with professionalism and efficiency
- Resolve customer inquiries regarding products, services, and billing using CRM systems
- Document interactions accurately in Salesforce and maintain detailed call logs
- Meet/exceed key performance metrics including CSAT scores and first-call resolution
- Collaborate with technical support teams for complex issue escalation
- Participate in monthly product knowledge training sessions
- Identify upsell opportunities and cross-reference customer needs with service packages
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center environment
- Proficiency with CRM platforms (Salesforce experience highly valued)
- Typing speed of 40+ WPM with 95% accuracy
- Fluency in English and Spanish (bilingual candidates strongly encouraged)
- Exceptional active listening and conflict resolution skills
- Ability to work flexible shifts including evenings/weekends
- Passion for problem-solving and customer advocacy