Job Description
Join Tulsa's premier customer service hub where your communication skills shine! We're seeking passionate Call Center Agents to deliver exceptional experiences for Fortune 500 clients. Enjoy comprehensive benefits including health insurance, paid time off, and career advancement opportunities. Our modern Tulsa office features collaborative workspaces, wellness programs, and regular team-building events. Why choose us? Competitive wages, flexible scheduling, and industry-leading training programs designed to accelerate your career growth. Apply today and become part of our award-winning team!
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve technical issues using CRM software and knowledge base tools
- Meet/exceed performance metrics for call quality and resolution times
- Document interactions accurately in customer relationship management systems
- Collaborate with team members to improve service delivery processes
- Participate in ongoing training to enhance product knowledge and soft skills
- Identify upsell opportunities based on customer needs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to type 40+ WPM with high accuracy
- Strong problem-solving and conflict resolution abilities
- Flexibility to work rotating shifts including weekends
- Positive attitude with resilience in high-volume environments