Job Description
Join Baltimore's premier customer service team and earn a $1,000 sign-on bonus! We're seeking passionate Call Center Agents to deliver exceptional experiences while building rewarding careers. Our competitive compensation package includes hourly pay plus performance incentives, comprehensive benefits, and growth opportunities in a supportive environment.
Why Choose Us?
- Immediate $1,000 sign-on bonus after 90 days
- Health, dental, and vision insurance
- Tuition reimbursement program
- Clear career advancement path
- Modern downtown Baltimore workspace
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed KPIs for call quality, resolution time, and CSAT
- Collaborate with team leads to improve service processes
- Participate in ongoing training on products and compliance
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Proficiency with Windows OS and CRM platforms
- Strong communication and conflict resolution skills
- Ability to type 40+ WPM with high accuracy
- Flexible schedule availability (evenings/weekends)
- Passion for helping others and problem-solving