Job Description
Join our award-winning customer service team in Milwaukee! We're seeking motivated Call Center Agents to deliver exceptional experiences for our Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a supportive work environment with opportunities for advancement. Apply today and start your rewarding career in customer excellence!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, resolution time)
- Collaborate with team members to improve processes
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience
- Strong communication and active listening skills
- Ability to navigate multiple software systems
- Resilience under pressure and conflict resolution abilities
- Flexible schedule availability (evenings/weekends)