Job Description
Are you a people person looking for a rewarding career in customer service? Apex Support Solutions is seeking dedicated Call Center Agents to join our dynamic team in Oakland, CA.
We offer a competitive salary, comprehensive benefits package, and a $1,000 Sign-On Bonus for new hires! Join us in making a difference every day while enjoying a supportive work environment.
Why Join Us?
- Generous Sign-On Bonus ($1,000)
- Competitive hourly wage ($18.00 - $22.00)
- Health, Dental, and Vision Insurance
- Flexible scheduling and paid time off
Responsibilities
- Handle a high volume of inbound and outbound customer calls with professionalism and empathy.
- Resolve customer inquiries and complaints efficiently, ensuring a high level of satisfaction.
- Accurately document customer interactions and account information in our CRM system.
- Identify and assess customers' needs to achieve maximum satisfaction.
- Collaborate with team members and supervisors to improve service quality and operational processes.
- Stay up-to-date on product knowledge and company policies.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in a call center or customer service role is preferred.
- Excellent verbal communication and active listening skills.
- Strong problem-solving abilities and a customer-first mindset.
- Basic computer proficiency and typing speed (40+ WPM).
- Ability to work flexible shifts, including evenings and weekends.