Job Description
Start your career with weekly pay! Plano Tech Solutions is seeking motivated Customer Support Trainees to join our dynamic team in Plano, TX. This entry-level position offers rapid career growth, comprehensive training, and the unique advantage of weekly paychecks. Join our award-winning support team and develop skills in customer communication, problem-solving, and technical troubleshooting while serving diverse clients across the tech industry.
Why You'll Love Working With Us: Weekly paychecks, flexible scheduling options, paid training, performance bonuses, and clear advancement paths to senior support roles. We invest in our people through continuous learning opportunities and a supportive, collaborative work environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Master company products and services through structured training modules
- Document customer interactions accurately in CRM systems
- Collaborate with senior agents to resolve complex technical issues
- Meet performance metrics for response time and customer satisfaction
- Contribute to process improvement initiatives
- Participate in weekly coaching and skill development sessions
Qualifications
- High school diploma or equivalent required
- Strong written and verbal communication skills
- Basic computer literacy and internet proficiency
- Ability to type 30+ words per minute accurately
- Customer service mindset with patience and problem-solving aptitude
- Must pass background check and drug screening
- Reliable transportation to our Plano office
- Previous customer service experience a plus but not required