Job Description
Join Miami Connect Solutions and enjoy the financial flexibility of weekly pay! We're seeking energetic Call Center Agents to deliver exceptional customer experiences while supporting top-tier brands. No experience necessary – we provide comprehensive training to launch your career in a dynamic, supportive environment.
As a cornerstone of our client success team, you'll handle inbound/outbound calls, resolve inquiries with empathy, and contribute to our industry-leading customer satisfaction metrics. Enjoy competitive pay, performance bonuses, and a team that values your growth.
Responsibilities
- Handle 50-70 daily customer calls with professionalism and efficiency
- Resolve billing, technical, and service inquiries using CRM systems
- Document interactions accurately in Salesforce and internal databases
- Meet/exceed quality assurance metrics (90%+ resolution rate)
- Collaborate with supervisors to escalate complex issues
- Participate in weekly training sessions to refine product knowledge
- Contribute to team performance goals and customer satisfaction scores
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6 months+ customer service/call center experience OR willingness to train
- Typing speed of 35+ WPM with 95% accuracy
- Proficiency in Microsoft Office and CRM platforms
- Fluent English/Spanish bilingual skills highly valued
- Ability to work flexible shifts including evenings/weekends
- Pass background check and drug screening
- Valid Florida driver's license (for occasional off-site events)