Job Description
Join our dynamic team as a Weekend Shift Customer Service Specialist where comprehensive training is provided to launch your career! We're seeking motivated individuals in Detroit who thrive in fast-paced weekend environments. No prior experience required – we invest in your success through paid on-the-job training covering industry best practices, communication techniques, and customer relationship management. Enjoy competitive pay, flexible weekend scheduling (Sat-Sun), and opportunities for advancement within our rapidly growing organization.
Responsibilities
- Deliver exceptional customer service via phone, email, and in-person interactions
- Process transactions and resolve inquiries using proprietary CRM systems
- Document customer interactions and maintain accurate case records
- Collaborate with cross-functional teams to ensure seamless service delivery
- Adhere to company protocols and compliance standards
- Participate in ongoing training sessions to enhance product knowledge
- Identify upsell opportunities and contribute to team performance goals
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new software
- Reliable transportation to downtown Detroit location
- Ability to work independently and as part of a team
- Flexibility to work weekends with occasional holidays
- Positive attitude and problem-solving mindset
- Passion for customer service excellence