Job Description
Join our dynamic team as a Weekend Shift Customer Service Associate at Urban Retail Group! We're seeking enthusiastic individuals to deliver exceptional customer experiences during our busiest weekend hours. This role offers flexible weekend schedules while providing valuable retail experience in a premium environment. Perfect for students, career changers, or those seeking work-life balance.
Our London flagship store in the City of London district offers a vibrant atmosphere with competitive compensation and growth opportunities. Enjoy weekends free while building your career in retail management, customer experience, or operations.
Responsibilities
- Deliver outstanding customer service across all touchpoints including in-person assistance and digital support
- Process transactions accurately using POS systems while maintaining cash handling protocols
- Manage inventory and stock rotation during weekend operations
- Collaborate with cross-functional teams to ensure seamless weekend operations
- Resolve customer inquiries and escalations with professionalism and empathy
- Execute visual merchandising tasks to maintain premium store standards
- Contribute to weekend sales targets through upselling and product knowledge
Qualifications
- Previous customer service or retail experience preferred but not essential
- Strong communication and interpersonal skills with a customer-first mindset
- Ability to work independently and collaboratively in a fast-paced environment
- Basic proficiency with POS systems and digital tools
- Flexibility to work Saturdays and Sundays with potential holiday shifts
- Reliable transportation to London City location
- Positive attitude and eagerness to learn retail operations
- Right to work in the United Kingdom