Job Description
Join our dynamic team as a Weekend Customer Service Specialist where comprehensive training is provided! Perfect for those seeking flexible weekend schedules while building professional skills. No prior experience required – we invest in your growth through our industry-leading training program.
What We Offer:
- Full paid training (2 weeks intensive + ongoing mentorship)
- Weekend shifts only (Sat-Sun, 8:00 AM - 6:00 PM)
- Competitive hourly rate + performance bonuses
- Clear career progression path to Team Lead
- Modern London office with transport links
Responsibilities
- Handle high-volume customer inquiries via phone/email/chat
- Resolve billing and technical issues using our CRM system
- Document interactions accurately in Salesforce database
- Collaborate with weekday teams for seamless service
- Adhere to SLA targets and quality standards
- Participate in monthly training sessions
- Identify process improvement opportunities
Qualifications
- Excellent communication skills in English
- Available for all weekend shifts (no weekday requirements)
- Basic computer literacy (typing 25+ wpm)
- Customer service experience preferred but not essential
- Problem-solving mindset with attention to detail
- Positive attitude under pressure
- UK work authorization required