Job Description
Join our dynamic team as a Weekend Customer Service Specialist where comprehensive training is provided! We're seeking motivated individuals to deliver exceptional customer support during weekend shifts in our London office. Perfect for students, career changers, or those seeking flexible work arrangements. Enjoy competitive pay, full onboarding, and opportunities for growth within our award-winning organization.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Process orders and resolve billing/payment issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with weekday teams to ensure seamless service continuity
- Adhere to data protection and security protocols
- Contribute to weekend team performance metrics
- Participate in ongoing training sessions to enhance product knowledge
Qualifications
- Excellent communication skills in English (verbal and written)
- Previous customer service experience preferred but not required
- Ability to work independently and as part of a team
- Strong problem-solving and conflict resolution abilities
- Comfortable using digital tools and CRM platforms
- Reliable weekend availability (Saturday/Sunday)
- Positive attitude and customer-focused mindset
- Must be eligible to work in the UK