Job Description
Launch your career with no experience required! Detroit Tech Solutions is seeking motivated Weekend Customer Service Specialists to join our dynamic remote team. We provide comprehensive training, mentorship, and a supportive environment to help you succeed. Enjoy competitive pay, flexible weekend schedules, and opportunities for growth in a thriving tech industry. Perfect for students, career-changers, or anyone seeking a weekend-focused role with development potential.
Responsibilities
- Deliver exceptional customer service via phone, email, and chat
- Resolve customer inquiries and technical issues efficiently
- Update and maintain customer records in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics for response times and resolution rates
- Continuously develop product knowledge through provided training modules
- Identify and escalate complex technical issues to senior specialists
Qualifications
- No prior experience required – training provided
- High school diploma or equivalent required
- Strong communication and problem-solving skills
- Ability to work independently and manage time effectively
- Basic computer proficiency and typing skills (35+ WPM)
- Reliable internet connection for remote work
- Positive attitude and commitment to customer satisfaction
- Availability to work weekends (Saturday/Sunday) with weekday flexibility for training