Job Description
Join Urban Retail Group as a Weekend Customer Service Specialist and launch your career in New York's vibrant retail scene! We're seeking energetic individuals to deliver exceptional experiences during our busiest weekend shifts. This role offers flexible scheduling, comprehensive training, and growth opportunities within our expanding luxury retail portfolio. Perfect for students, career changers, or anyone seeking weekend work-life balance in the city that never sleeps.
Responsibilities
- Deliver exceptional customer service across all touchpoints including in-store assistance, phone inquiries, and digital support
- Process transactions accurately using POS systems while maintaining cash handling protocols
- Support visual merchandising efforts including restocking, displays, and inventory management
- Collaborate with cross-functional teams to ensure seamless weekend operations
- Resolve customer concerns with empathy and solution-oriented approaches
- Contribute to a positive team environment through open communication
Qualifications
- No prior experience required – comprehensive training provided
- High school diploma or equivalent; current students encouraged to apply
- Weekend availability (Saturday/Sunday) with flexible weekday hours
- Strong communication skills with a customer-first mindset
- Basic proficiency with technology and willingness to learn new systems
- Ability to stand for extended periods and lift up to 25 lbs
- Valid NYC work authorization and reliable transportation