Job Description
Join our dynamic team at Apex Solutions Group as a Weekend Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional experiences during our high-traffic weekend shifts. This role offers flexible scheduling, comprehensive training, and growth opportunities within our rapidly expanding tech support division. Perfect for students or career-changers seeking weekend-focused employment in Raleigh's vibrant tech corridor.
What We Offer:
- Competitive hourly pay with weekend premium
- Free parking and public transit reimbursement
- Professional development stipend
- Health benefits for part-time employees
- Casual dress code and collaborative culture
Responsibilities
- Respond to customer inquiries via phone, email, and live chat during weekend shifts
- Resolve technical issues for enterprise software clients
- Document interactions in CRM system with precision
- Collaborate with weekday teams for seamless handovers
- Identify upsell opportunities for service enhancements
- Maintain detailed knowledge base articles
- Participate in weekend team huddles and training sessions
Qualifications
- High school diploma or equivalent (college students encouraged)
- 6 months customer service experience preferred
- Strong typing skills (40+ WPM)
- Proficiency with Microsoft Office Suite
- Ability to troubleshoot basic technical issues
- Excellent communication and problem-solving skills
- Weekend availability (Saturday/Sunday 8am-8pm)
- Positive attitude under pressure during peak hours