Job Description
Join a dynamic team where your growth matters.
Apex Logistics Solutions is looking for ambitious individuals to join our Weekend Operations team in New York City. We believe in investing in our people, which is why we offer comprehensive, paid training to all new hires. Whether you are entering the workforce or looking for a career change, this is your opportunity to build a future in customer service and logistics.
As a Weekend Customer Service Representative, you will be the face of our brand, ensuring our clients receive exceptional support while managing complex logistics operations. You will work alongside a collaborative team in a fast-paced environment where your contributions directly impact our success.
Responsibilities
- Manage incoming customer inquiries and complaints via phone and email during weekend shifts.
- Process orders, track shipments, and provide accurate delivery updates to clients.
- Utilize our CRM software to maintain detailed records of customer interactions.
- Collaborate with the logistics department to resolve delivery issues efficiently.
- Identify opportunities to upsell services and improve customer satisfaction scores.
- Participate in weekly training sessions to enhance product knowledge and soft skills.
Qualifications
- Availability to work weekends (Saturday and Sunday).
- High school diploma or GED (Bachelor's degree preferred).
- Basic computer literacy and proficiency in Microsoft Office Suite.
- Strong verbal and written communication skills.
- Ability to remain calm and professional under pressure.
- Must be authorized to work in the United States.