Job Description
We are seeking a dynamic and motivated Weekend Customer Service Representative to join our team in the heart of Boston. This is an excellent opportunity for individuals looking for a stable weekend shift job with training provided to launch or advance their career in retail and customer success.
Why Join Us?
- Full Training Provided: No prior experience required. We provide comprehensive on-the-job training to ensure your success.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on performance and experience.
- Weekend Schedule: Enjoy your weekdays free with our reliable Saturday and Sunday shifts.
- Growth Opportunities: Clear pathways for advancement into Team Lead and Management roles.
Job Overview
As a Weekend Representative, you will be the face of our brand. You will interact with hundreds of customers daily, ensuring they have a positive shopping experience while learning the ropes of our industry-leading sales and service protocols.
Responsibilities
- Greet and assist customers with product inquiries and purchases in a friendly, professional manner.
- Participate in daily morning training sessions, role-plays, and product knowledge workshops.
- Process transactions accurately using POS systems and handle returns or exchanges efficiently.
- Keep the sales floor organized, clean, and stocked to meet company visual merchandising standards.
- Build rapport with regular customers and identify opportunities to upsell or cross-sell products.
- Collaborate with the weekday team to ensure seamless coverage and service excellence.
Qualifications
- High school diploma or GED equivalent required.
- Must be available to work Saturdays and Sundays on a consistent basis.
- Strong verbal communication skills with a focus on customer service.
- Ability to learn new software and point-of-sale systems quickly.
- A positive attitude and willingness to learn are essential.
- Ability to stand for extended periods and lift up to 25 lbs.