Job Description
Join the Elite Weekend Team in New York City!
Are you looking for a high-impact entry-level role that offers the flexibility of a weekend schedule without sacrificing professional growth? Apex Support Solutions is seeking motivated individuals to join our dynamic customer service team. We pride ourselves on delivering world-class support to our clients, and we are looking for passionate people to represent our brand.
As a Weekend Customer Service Associate, you will be the first point of contact for our valued clients. You will handle inquiries with empathy and efficiency, ensuring every customer leaves satisfied. This is an excellent opportunity for recent graduates or career changers to build a robust resume in the tech and support sector.
Why You'll Love Working Here:
- Flexible Schedule: Enjoy your weekdays free with our 2-2 or 3-4 weekend shift model.
- Competitive Pay: Earn a competitive hourly rate in the heart of NYC.
- Career Growth: Clear pathways to advancement into Team Lead and Management roles.
- Modern Environment: Work in a cutting-edge office with a collaborative culture.
Responsibilities
- Resolve Customer Inquiries: Assist clients via phone, email, and chat to resolve product issues, account questions, and technical difficulties.
- Order Management: Process returns, exchanges, and new orders accurately and efficiently within the weekend timeframe.
- Maintain Satisfaction: consistently achieve high customer satisfaction scores (CSAT) by providing professional and friendly service.
- Data Entry & Documentation: Accurately log all customer interactions and account details into the CRM system.
- Problem Solving: Use logic and available resources to troubleshoot problems independently before escalating complex issues to senior staff.
- Team Collaboration: Participate in weekly team huddles and training sessions to stay updated on product knowledge.
- Feedback Loop: Provide constructive feedback to management regarding common customer pain points.
Qualifications
- Education: High school diploma or GED required; Bachelor's degree preferred.
- Communication: Excellent verbal and written communication skills with a professional tone.
- Technical Skills: Basic computer proficiency and familiarity with web browsers and email platforms.
- Schedule: Must be available to work weekends (Saturday and Sunday) as required.
- Reliability: Punctual, dependable, and able to work independently with minimal supervision.
- Problem Solving: Strong analytical skills and the ability to think on your feet.
- Location: Must reside in or near New York, NY.