Job Description
Join our award-winning healthcare team in Anchorage, AK! We're urgently seeking a dynamic Front Desk Receptionist to be the first point of contact for our patients and visitors. This critical role combines exceptional customer service with administrative excellence in a fast-paced environment. Enjoy competitive compensation, comprehensive benefits, and the opportunity to make a meaningful impact in our community. Apply today to start your career with us!
Responsibilities
- Manage patient check-in/out processes efficiently using EMR systems
- Answer and route incoming calls professionally to appropriate departments
- Schedule and confirm appointments while maintaining accurate calendars
- Collect and verify patient insurance information and demographics
- Handle confidential records and sensitive information with discretion
- Coordinate with clinical staff to ensure smooth patient flow
- Process payments and manage daily cash reconciliation
Qualifications
- High school diploma or equivalent required
- Minimum 2 years experience in medical front desk or customer service
- Proficiency with EMR systems (Epic preferred) and MS Office Suite
- Excellent communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Basic knowledge of medical terminology and insurance protocols