Job Description
We are urgently seeking a professional Front Desk Receptionist to join our dynamic team in Detroit, MI! This is a fantastic opportunity to be the first point of contact for our guests and clients in a fast-paced hospitality environment. If you're passionate about exceptional customer service and thrive in a role where every interaction matters, we encourage you to apply today. Enjoy competitive compensation, comprehensive benefits, and a supportive workplace culture that values your contributions.
Responsibilities
- Manage front desk operations including check-ins, check-outs, and guest inquiries
- Answer and direct incoming calls with exceptional professionalism
- Coordinate with housekeeping and maintenance teams for guest requests
- Process payments and maintain accurate financial records
- Manage appointment scheduling and calendar coordination
- Assist with administrative tasks including data entry and filing
- Uphold brand standards through outstanding customer service
Qualifications
- Minimum 1 year of front desk or customer service experience
- Proficiency with reservation systems and MS Office Suite
- Exceptional communication and interpersonal skills
- Strong organizational abilities and attention to detail
- Ability to multitask effectively in a fast-paced environment
- Professional appearance and positive attitude
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required