Job Description
Join our award-winning customer service team in St. Louis! We're urgently seeking passionate Call Center Agents to deliver exceptional experiences for Fortune 500 clients. Enjoy comprehensive training, career advancement opportunities, and a dynamic work environment in the heart of downtown. Immediate openings available – apply now to start your career journey!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and internal databases
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads to improve service quality
- Participate in ongoing product training and coaching sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Strong problem-solving abilities with attention to detail
- Proficient in Microsoft Office and CRM platforms
- Ability to work flexible shifts including evenings/weekends
- Passion for helping others and representing brands positively