Job Description
Join TechConnect Solutions' award-winning customer service team in San Francisco! We're urgently seeking dynamic Call Center Agents to deliver exceptional experiences for our tech clients. This full-time role offers competitive pay, comprehensive benefits, and career growth opportunities in a modern downtown workspace. If you thrive in fast-paced environments and excel at problem-solving, apply today to start your journey with us!
What We Offer:
- Industry-leading compensation with performance bonuses
- Comprehensive health, dental, and vision plans
- 401(k) with 6% company match
- Free downtown parking and transit subsidies
- Monthly team-building events and wellness programs
Responsibilities
- Handle 50+ daily inbound/outbound calls with professionalism and empathy
- Resolve technical inquiries and billing issues using Salesforce CRM
- Document interactions and update customer profiles in real-time
- Collaborate with Tier 2 support for complex escalations
- Maintain 95%+ customer satisfaction scores (CSAT)
- Adhere to PCI compliance protocols for payment processing
- Participate in weekly training on new product launches
Qualifications
- 1+ years call center or customer service experience
- Proficiency in Salesforce, Zendesk, or similar CRM platforms
- Minimum 40 WPM typing speed with 98% accuracy
- Exceptional conflict resolution and active listening skills
- Ability to work flexible shifts including weekends
- High school diploma or equivalent required
- Bilingual English/Spanish preferred
- Must pass background check and drug screening