Job Description
Join Tampa's fastest-growing customer service team! We're urgently hiring motivated Call Center Agents to deliver exceptional support experiences. If you're a people-person with strong communication skills, this is your chance to launch a rewarding career with competitive pay and advancement opportunities.
Why Work With Us?
- Comprehensive training program
- Health, dental, and vision benefits
- Performance-based bonuses
- Clear career path to team lead/supervisor
- Modern, collaborative work environment
Our Tampa-based team handles inbound/outbound calls for Fortune 500 clients across healthcare, finance, and retail sectors. We value professionalism, problem-solving, and a positive attitude above all else.
Responsibilities
- Handle high-volume inbound/outbound customer calls with empathy and efficiency
- Resolve billing inquiries, technical issues, and service disruptions
- Document interactions accurately in CRM systems (Salesforce)
- Meet/exceed daily performance metrics (handle time, satisfaction scores)
- Collaborate with specialists for complex issue escalation
- Participate in ongoing product training and process updates
Qualifications
- High school diploma or equivalent required (college preferred)
- 1+ years customer service or call center experience
- Type 40+ WPM with strong computer navigation skills
- Exceptional active listening and conflict resolution abilities
- Ability to work flexible shifts including nights/weekends
- Clear verbal communication in English (bilingual a plus)
- Pass background check and drug screening