Job Description
Join our award-winning team as a Customer Service Specialist with immediate training and start date! We're urgently hiring motivated individuals in Chicago who are ready to launch their careers tomorrow. No prior experience required – we provide comprehensive paid training and ongoing mentorship. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in downtown Chicago. This is your chance to grow with a rapidly expanding company while making a real impact.
What We Offer:
- Full-time position with guaranteed 40 hours/week
- 2-week paid training program starting immediately
- Health, dental, and vision insurance after 60 days
- 401(k) with company matching
- Paid time off and 10 paid holidays
- Opportunities for advancement to team lead/supervisor roles
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer concerns using our proprietary CRM system with full training provided
- Process transactions and maintain accurate customer records
- Collaborate with team members to achieve departmental performance targets
- Proactively identify upsell opportunities for existing clients
- Participate in weekly coaching sessions for continuous improvement
- Adhere to company compliance and security protocols
Qualifications
- High school diploma or equivalent (college graduates encouraged to apply)
- Basic computer proficiency (training provided for our systems)
- Strong verbal communication skills and positive phone presence
- Ability to multitask in a fast-paced environment
- Willingness to work flexible hours including evenings/weekends
- Detail-oriented with excellent problem-solving abilities
- Valid work authorization in the United States
- Must pass background check and drug screen