Job Description
We are hiring immediately for Entry-Level Customer Support Specialists in San Antonio, TX. If you are looking for a career in a dynamic tech environment with no prior experience necessary, this is your opportunity to launch a successful career.
About the Role:
As a new member of our team, you will receive comprehensive training and mentorship to help you succeed. We value drive, curiosity, and a willingness to learn over years of experience.
What You Will Do:
- Assist customers with inquiries via phone, email, and live chat.
- Learn and operate our CRM software to manage client accounts.
- Resolve technical issues and provide accurate solutions.
- Collaborate with cross-functional teams to improve service quality.
- Participate in daily training sessions to enhance your skills.
Benefits:
- Competitive salary ($35k - $45k)
- Full benefits package (Health, Dental, Vision)
- Paid training program
- Clear path for promotion
Responsibilities
- Handle incoming customer inquiries in a professional and timely manner.
- Utilize internal tools to track customer interactions and resolve tickets efficiently.
- Provide accurate product information and troubleshooting guidance.
- Escalate complex issues to senior support staff while keeping the customer informed.
- Document customer feedback and report trends to management.
- Collaborate with the sales team to ensure a seamless customer journey.
Qualifications
- High school diploma or GED required (Bachelor’s degree a plus).
- No previous professional experience required—willingness to learn is essential.
- Excellent verbal and written communication skills.
- Basic computer literacy and internet navigation skills.
- Ability to work well in a fast-paced, team-oriented environment.
- Reliable internet connection and a quiet workspace.