Job Description
Apex Support Solutions is urgently hiring entry-level Customer Support Representatives to join our growing team in Fort Worth, TX. If you are looking for a rewarding career with growth opportunities and competitive pay, we want to hear from you.
As a key member of our support team, you will be the voice of our brand, ensuring our clients receive exceptional service. We offer a dynamic work environment, comprehensive training, and a clear path for advancement.
Why Apply?
- Competitive hourly wage ($17 - $22)
- Health, Dental, and Vision Insurance
- Paid Training and Mentorship
- Flexible Scheduling Options
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with a focus on customer satisfaction.
- Resolve customer issues and complaints efficiently while maintaining a professional and empathetic demeanor.
- Accurately document customer interactions and account information in our CRM system.
- Identify opportunities to upsell or cross-sell products and services to existing clients.
- Collaborate with the sales and technical teams to ensure seamless service delivery.
- Stay updated on product knowledge and company policies to provide accurate information.
Qualifications
- High School Diploma or GED equivalent is required.
- Previous customer service experience is a plus, but we are willing to train the right candidate.
- Strong verbal and written communication skills.
- Proficiency in using computers and navigating software applications.
- Able to work in a fast-paced environment and adapt to changing priorities.
- Must be detail-oriented and possess a problem-solving mindset.
- Reliable transportation is required.