Job Description
We are Urgently Hiring! Are you looking for a fresh start in the tech industry without needing prior experience? Apex Digital Solutions is expanding our team and seeking motivated individuals to join our dynamic Customer Support department.
As an Entry Level Representative, you will be the face of our company, helping clients navigate our software solutions with patience and expertise. We offer comprehensive training and a clear path for career advancement.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Assist customers with basic technical troubleshooting and account navigation.
- Document detailed interaction notes and customer feedback in our CRM system.
- Collaborate with the senior technical team to resolve escalated issues.
- Maintain a high standard of professionalism and empathy during every customer interaction.
- Participate in daily training workshops to improve product knowledge and communication skills.
Qualifications
- High school diploma or equivalent (GED) required.
- Basic computer literacy and typing speed of 40+ WPM.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced, high-volume environment.
- No prior customer service or technical experience required—we provide full training.
- A positive attitude and a strong desire to learn.