Job Description
Are you looking to kickstart your career in the heart of New York City? NY Tech Solutions is urgently hiring for a Customer Support Specialist role. We are committed to fostering a diverse and inclusive workplace and are looking for enthusiastic individuals who are ready to learn and grow, regardless of prior experience. We provide comprehensive on-the-job training and a clear career advancement path.
In this role, you will be the first point of contact for our clients, ensuring they receive top-tier service and support. If you are a self-motivated individual with excellent communication skills, we want to hear from you immediately.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with a professional and empathetic tone.
- Assist customers with troubleshooting basic technical issues and navigating our software platform.
- Accurately enter and update customer information into our CRM systems and databases.
- Collaborate with senior team members to resolve complex customer escalations efficiently.
- Document all customer interactions and feedback to help improve our products and services.
- Maintain a positive attitude and contribute to a collaborative team environment.
Qualifications
- High school diploma or GED is required; a college degree is a plus but not mandatory.
- Basic computer literacy and typing skills (30+ WPM preferred).
- Strong verbal and written communication skills.
- Ability to work flexible shifts, including weekends and holidays.
- Reliable internet connection for remote work options.
- A proactive approach to problem-solving and learning new tools.