Job Description
Are you looking for a job that starts immediately? Apex Solutions Group is currently expanding our team in Charlotte, North Carolina, and we are looking for driven individuals to join us. We specialize in providing top-tier support services and are committed to helping new employees build a successful career path with us.
In this role, you will be the face of our brand, interacting directly with clients to ensure their needs are met with precision and care. We value enthusiasm and a positive attitude over experience, as we provide full paid training to get you up to speed. If you are ready to take control of your future and work in a dynamic environment, apply today!
In this role, you will be the face of our brand, interacting directly with clients to ensure their needs are met with precision and care. We value enthusiasm and a positive attitude over experience, as we provide full paid training to get you up to speed. If you are ready to take control of your future and work in a dynamic environment, apply today!
Responsibilities
- Assist customers with inquiries regarding products, services, and account information via phone and email.
- Resolve customer complaints and issues efficiently while maintaining a professional demeanor.
- Process orders, returns, and exchanges accurately and in a timely manner.
- Document all customer interactions in the CRM system for future reference.
- Collaborate with team leads to identify areas for process improvement.
- Adhere to all company policies and quality assurance standards.
- Meet daily and weekly performance metrics and KPIs.
Qualifications
- High school diploma or GED is required.
- Strong verbal and written communication skills.
- Ability to type at least 40 WPM.
- Basic proficiency with Microsoft Office Suite (Excel, Outlook).
- Reliable internet connection and a quiet workspace are required.
- No prior customer service experience is necessary; we provide comprehensive training.
- Must be available to work flexible shifts, including evenings and weekends.