Job Description
Join our dynamic team in Austin as a Customer Service Specialist! We're urgently hiring for entry-level candidates with a passion for helping others. No prior experience required – we provide comprehensive paid training to ensure your success. Enjoy competitive benefits, career growth opportunities, and a supportive work environment in the heart of Austin's thriving tech scene.
Why Join Us?
- Full paid training program (4 weeks)
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Opportunities for advancement
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM system
- Collaborate with team to improve service processes
- Meet performance metrics for customer satisfaction
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent (required)
- Excellent communication skills
- Strong problem-solving abilities
- Ability to work flexible shifts
- Basic computer proficiency
- Positive attitude and teamwork focus
- No experience needed – training provided!