Job Description
Join Wichita's fastest-growing customer service team! We're urgently seeking motivated Call Center Agents to start tomorrow. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a dynamic environment. No experience necessary – we provide paid training!
Why Choose Us?
• Same-day onboarding
• Health/dental/vision insurance
• 401(k) with company match
• Performance bonuses
• Flexible scheduling options
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with support teams for complex issue escalation
- Participate in ongoing training and development programs
- Maintain positive brand representation in all interactions
Qualifications
- High school diploma or equivalent (GED accepted)
- Excellent verbal/written communication skills
- Ability to type 35+ WPM with accuracy
- Proficient in Microsoft Office and web applications
- Strong problem-solving and conflict resolution abilities
- Availability to work flexible shifts including weekends
- Pass background/drug screening (provided on-site)
- Must be authorized to work in the US immediately