Job Description
Join our award-winning customer support team in Chandler, AZ! We're urgently hiring passionate Call Center Agents to deliver exceptional service to Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment with rapid growth opportunities. No experience necessary – full training provided!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM tools and knowledge base
- Document interactions accurately in our ticketing system
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with supervisors to improve processes
- Maintain product knowledge through continuous training
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience (entry-level accepted)
- Strong verbal/written communication skills
- Proficient with Microsoft Office and multitasking
- Ability to work flexible shifts (evenings/weekends)
- Positive attitude under pressure
- US work authorization required