Job Description
Join our award-winning customer service team in Portland and start your new career tomorrow! ConnectPro Solutions offers competitive pay, comprehensive benefits, and a supportive environment where your skills make a real difference. As a Call Center Agent, you'll be the voice of our clients, delivering exceptional experiences that build loyalty and drive growth. We provide paid training, flexible scheduling options, and opportunities for advancement. Ready to transform your career? Apply now and join us in shaping the future of customer service!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent
- Minimum 6 months customer service experience
- Exceptional verbal communication skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet connection for remote work
- Available for flexible shifts including weekends