Job Description
Join Global Solutions Inc. as a Senior Customer Experience Specialist and transform your career with Milwaukee's most rewarding call center opportunity. We're seeking exceptional professionals to deliver world-class support while earning industry-leading compensation including a competitive hourly wage, quarterly performance bonuses, and comprehensive benefits package.
As a cornerstone of our premium client services team, you'll handle high-value accounts in a fast-paced, supportive environment where your expertise directly impacts customer satisfaction and business growth. Enjoy flexible scheduling, ongoing professional development, and a modern downtown Milwaukee workspace with stunning views of Lake Michigan.
Responsibilities
- Manage complex customer inquiries for Fortune 500 clients with empathy and precision
- Exceed performance metrics including CSAT scores (95%+ target) and first-call resolution
- Utilize Salesforce and CRM tools to document interactions and identify upsell opportunities
- Collaborate with technical teams to resolve escalated issues within SLA timelines
- Mentor junior agents on best practices and product knowledge
- Participate in continuous improvement initiatives for client retention programs
- Contribute to weekly performance reviews and action planning
Qualifications
- 3+ years of high-volume call center experience with B2B or enterprise clients
- Proven track record of exceeding revenue targets and customer satisfaction goals
- Advanced proficiency in CRM systems (Salesforce preferred) and MS Office Suite
- Exceptional conflict resolution skills with ability to de-escalate complex situations
- Strong analytical mindset for interpreting customer feedback and operational data
- Flexible availability including evenings, weekends, and holidays during peak seasons
- Associates degree or equivalent professional certification required