Job Description
Join our award-winning customer experience team at Global Solutions Inc., where your talent is valued and rewarded. We're seeking dynamic professionals to deliver exceptional service while earning top-tier compensation in Stockton's premier business district. Enjoy comprehensive benefits, career advancement opportunities, and a supportive culture that prioritizes your success.
Why Choose Us?
- Industry-leading compensation package
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and flexible scheduling
- Professional development stipend
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve complex customer issues using advanced CRM systems
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Maintain detailed documentation of customer interactions
- Collaborate with cross-functional teams for escalated cases
- Identify upsell opportunities to drive revenue growth
- Participate in ongoing training and quality assurance reviews
Qualifications
- 3+ years of high-volume call center experience
- Proven track record of exceeding performance targets
- Advanced proficiency with Salesforce and Zendesk
- Exceptional problem-solving and conflict resolution skills
- Ability to work flexible shifts including weekends
- Associate degree or equivalent professional certification
- Bilingual (English/Spanish) preferred
- Strong typing speed (60+ WPM) and multitasking ability