Job Description
Join our award-winning customer support team in Memphis and become the voice of innovation! We're seeking passionate individuals to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits (medical/dental/vision), tuition reimbursement, and a modern downtown workspace with flexible scheduling. Immediate openings available – start your career transformation today!
Responsibilities
- Handle high-volume inbound/outbound calls with 95% customer satisfaction rate
- Resolve complex billing and technical issues using Salesforce and Zendesk
- Exceed monthly KPIs for average handle time and first-call resolution
- Maintain detailed documentation in CRM systems for audit compliance
- Collaborate with Tier 2 support for escalations within SLA timeframe
- Participate in bi-weekly training on new products/processes
Qualifications
- 2+ years experience in high-volume call center environment
- Proficiency with CRM platforms (Salesforce/Zendesk preferred)
- Strong typing skills (45+ WPM) with multi-tasking ability
- Excellent communication in English and Spanish (bilingual bonus)
- Flexible availability including nights/weekends (12-hour shifts)
- Ability to pass background check and drug screening
- College degree or relevant certification preferred