Job Description
Join our award-winning customer experience team in the heart of Manhattan! Global Solutions Inc. is seeking dynamic Call Center Agents to deliver exceptional service to Fortune 500 clients. This is more than just a job – it's your gateway to a career in customer excellence with competitive benefits, growth opportunities, and a collaborative culture. Work in our state-of-the-art facility with flexible scheduling and performance-based incentives.
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems with 100% compliance
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with support teams to resolve complex issues
- Participate in ongoing training and quality assurance reviews
Qualifications
- 2+ years of call center or customer service experience
- Exceptional communication and active listening skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent (college degree preferred)