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Customer Service 🏢 Full Time ⭐️ Verified

Senior Call Center Agent

Peak Performance Solutions
Colorado Springs
Estimated Salary
USD 18 – USD 24
Live Update
12 September 2026
Deadline
12 Sep 2027

Job Description

Join Colorado Springs' premier customer service team at Peak Performance Solutions! We're seeking passionate individuals to deliver exceptional support experiences while building rewarding careers. Our state-of-the-art downtown facility offers collaborative workspaces, competitive benefits, and clear advancement paths. Enjoy stunning Pikes Peak views while making a tangible impact in our community.

What We Offer:

  • Comprehensive health/dental/vision plans
  • 401(k) with 5% company match
  • Paid training and certification programs
  • Flexible scheduling options
  • Performance-based quarterly bonuses

Responsibilities

  • Manage high-volume inbound/outbound calls with 95%+ customer satisfaction rate
  • Resolve complex billing, technical, and product inquiries using Salesforce CRM
  • Collaborate with Tier 2 support teams for escalated issue resolution
  • Maintain detailed documentation in compliance with PCI-DSS standards
  • Participate in monthly process improvement workshops
  • Maintain 25+ calls/day average with <180s AHT
  • Mentor new agents during onboarding phase

Qualifications

  • 2+ years B2B/B2C call center experience
  • Proficiency with Salesforce and Zendesk platforms
  • Valid Colorado driver's license (for occasional off-site meetings)
  • Spanish bilingual certification (required)
  • Ability to work rotating weekend shifts (Sat/Sun)
  • Pass background and credit check
  • CompTIA A+ certification preferred
  • Experience with healthcare or telecom industries

Required Skills

Customer Service Salesforce Zendesk Spanish Bilingual PCI-DSS Compliance CRM Systems Problem Solving Conflict Resolution

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