Job Description
Join Colorado Springs' premier customer service team at Peak Performance Solutions! We're seeking passionate individuals to deliver exceptional support experiences while building rewarding careers. Our state-of-the-art downtown facility offers collaborative workspaces, competitive benefits, and clear advancement paths. Enjoy stunning Pikes Peak views while making a tangible impact in our community.
What We Offer:
- Comprehensive health/dental/vision plans
- 401(k) with 5% company match
- Paid training and certification programs
- Flexible scheduling options
- Performance-based quarterly bonuses
Responsibilities
- Manage high-volume inbound/outbound calls with 95%+ customer satisfaction rate
- Resolve complex billing, technical, and product inquiries using Salesforce CRM
- Collaborate with Tier 2 support teams for escalated issue resolution
- Maintain detailed documentation in compliance with PCI-DSS standards
- Participate in monthly process improvement workshops
- Maintain 25+ calls/day average with <180s AHT
- Mentor new agents during onboarding phase
Qualifications
- 2+ years B2B/B2C call center experience
- Proficiency with Salesforce and Zendesk platforms
- Valid Colorado driver's license (for occasional off-site meetings)
- Spanish bilingual certification (required)
- Ability to work rotating weekend shifts (Sat/Sun)
- Pass background and credit check
- CompTIA A+ certification preferred
- Experience with healthcare or telecom industries