Job Description
Join Cincinnati's premier customer experience team! We're seeking passionate Call Center Agents to deliver exceptional service to Fortune 500 clients. Enjoy modern facilities, comprehensive training, and career growth opportunities in a dynamic downtown location. Our competitive compensation package includes health benefits, paid time off, and performance bonuses.
As a key member of our 24/7 support team, you'll resolve inquiries with empathy and efficiency while representing industry-leading brands. We invest in your success through ongoing development programs and advancement pathways to team leadership roles.
Responsibilities
- Handle inbound/outbound calls with average handling time under 180 seconds
- Resolve customer inquiries using CRM systems (Salesforce preferred)
- Document interactions accurately in compliance with PCI standards
- Upsell products/services during 15% of interactions
- Collaborate with technical support teams for complex issues
- Maintain 95% quality score in monthly evaluations
- Participate in bi-weekly team training sessions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience in high-volume environment
- Typing speed of 40+ WPM with 98% accuracy
- Proficiency with Windows OS and multi-tasking tools
- Ability to work flexible shifts including weekends
- Strong conflict resolution and de-escalation skills
- Basic knowledge of call center metrics (AHT, FCR, CSAT)