Job Description
Join our dynamic team as a Remote-Friendly Front Desk Receptionist and become the welcoming face of Austin Innovations Group! This hybrid role combines remote flexibility with occasional on-site presence at our vibrant Austin headquarters. We're seeking a tech-savvy professional to manage virtual front desk operations, provide exceptional remote customer service, and support our growing team. Enjoy Austin's lifestyle while contributing to a forward-thinking company culture that values work-life balance.
What We Offer:
- Competitive salary plus comprehensive benefits package
- Flexible remote work schedule with 2-3 days/month on-site
- Professional development opportunities
- Modern tech stack and collaborative tools
Responsibilities
- Manage virtual reception duties including call routing, email triage, and video conferencing coordination
- Provide exceptional remote customer service via phone, email, and chat platforms
- Coordinate scheduling for meetings, appointments, and facility bookings
- Assist with onboarding processes for new hires and visitors
- Maintain digital filing systems and administrative databases
- Collaborate with cross-functional teams on operational projects
- Support office logistics when on-site (mail, supplies, visitor management)
Qualifications
- Minimum 2 years receptionist or customer service experience
- Proficiency with virtual reception tools (Calendly, Zoom, Microsoft Teams)
- Exceptional written and verbal communication skills
- Strong organizational abilities with attention to detail
- Comfortable with remote work technology and self-management
- Professional demeanor and problem-solving aptitude
- High school diploma or equivalent; associate degree preferred